Shipping policy

We aim to ship all orders quickly and efficiently. Please read our shipping guidelines below.

Order Processing Times

Order Cutoff: Monday – Friday, 9AM to 6PM (PT)
Handling Time: 3–5 business days
Transit Time: 5–8 business days

Delivery Estimates

Standard Shipping: 8–13 business days (processing + transit)

Delivery times may vary due to location, weather, and courier delays.

Tracking Your Order

Once shipped, you will receive a tracking ID via email within 24 hours. You can monitor your delivery status in real time.

Lost or Stuck Orders

If your order is:

Lost
Returned to sender
Stuck in customs

We will investigate and arrange a replacement with full tracking.

Shipping insurance is included for all orders.

Shipping Restrictions

We currently do not ship to:

PO Boxes
APO/FPO addresses

A physical address must be used at checkout.

Couriers Used

We partner with reliable carriers including:

DHL
FedEx
USPS
UPS

If your parcel shows “on hold” or delivery attempts fail, it is the customer's responsibility to coordinate with the courier.

Taxes & Customs Duties

All prices are listed in USD and exclude taxes/duties. Import fees depend on your country and are payable by the customer upon delivery.

Customer Support

For shipping inquiries:
Email: support@londonoutwear.com
Hours: Monday – Friday, 9AM–6PM (PT)